Cancellation policy

Pre-order cancellations

This policy applies to items clearly marked as pre-orders. These items are not currently on hand. The estimated dispatch date is shown on the product page and in the cart. Full payment is collected at checkout for a single purchase; there are no recurring subscription charges.

Requesting a cancellation

Email vemcy001@gmail.com with your order number as soon as possible before dispatch. We will confirm whether your request can be processed. We do not offer discretionary change-of-mind cancellations or returns, except where required by applicable law or otherwise agreed with you.

Dispatch delays or inability to supply

If we cannot dispatch by the stated estimated date, we will contact you with a revised estimate and the option to keep the pre-order or cancel the affected unshipped item for a refund. If we cannot supply an item, we will cancel and refund it. Approved refunds are returned to the original payment method; your bank or payment provider may take additional time to show the refund.

After dispatch

Once an item has been dispatched, cancellation may no longer be possible. Please refer to our returns and refund policy and shipping policy. Nothing in this policy limits your rights under the Australian Consumer Law or other rights that cannot lawfully be excluded.