Shipping policy
Shipping and delivery
Items described as in stock are held in Australia. We dispatch orders after payment is confirmed and send tracking details when available. If an unexpected dispatch delay occurs or we cannot supply an item, we will contact you to resolve it.
Pre-orders
Pre-order items are not currently on hand. The product page and cart show the estimated dispatch date, which is separate from delivery time. Full payment is collected at checkout. If an estimate changes, we will provide an update with the revised date and available cancellation or refund options.
Orders containing both in-stock and pre-order items ship together when the pre-order is ready. Place separate orders if you need in-stock items dispatched earlier.
Single-item shipping rates (AUD)
| Products | Australia standard | Australia express | International standard | International express |
|---|---|---|---|---|
| Standard 4-inch Pops | $13.25 | $16.65 | $40.00 | $55.00 |
| Scarlet Witch Premium | $13.25 | $16.65 | $45.00 | $60.00 |
| Monster Point Chopper Jumbo | $30.00 | $40.00 | $90.00 | $110.00 |
Combined orders
The total shipping charge is shown at checkout before payment. Orders containing products from different shipping profiles (standard 4-inch Pops, Scarlet Witch Premium or Jumbo Chopper) use combined shipping charges and may be packed separately. For special packing requests or questions about a combined order, contact us before purchasing.
Delivery estimates
Carrier transit times vary by destination and service. Dispatch time is separate from transit time. Delivery estimates are not guaranteed and may be affected by customs, public holidays or carrier delays.
International orders
Available destinations and services are shown at checkout. Any destination import duties, taxes or customs charges not collected at checkout may be payable by the recipient.
Address changes, delays and damage
Check your delivery address carefully. Email vemcy001@gmail.com as soon as possible if you need an address correction or help with a delayed, missing or damaged parcel. We will work with you and the carrier to resolve the issue. Nothing in this policy limits rights you have under applicable consumer law.